Refund Policy
At City Home Comfort, we aim to provide a seamless experience for our customers. For any phone or online purchase, the following refund policy applies.
Order Cancellation and Refunds
- All deposits and payments will be fully refunded if any order is cancelled before installation.
- If the order includes special order equipment, cancellations may be subject to equipment or return freight charges. Special order equipment will be clearly indicated on your invoice.
- Deposits are non-refundable after installation.
Return Policy
We do not ship products. Our process includes taking a deposit, completing the installation, and finalizing the invoice’s remaining payment.
Damages and Issues
Please inspect your installation immediately and contact us if there are any issues. We will assess the situation and work to resolve any defects or incorrect installations.
Exceptions / Non-Returnable Items
Custom products, such as special orders, cannot be returned. Additionally, we do not accept returns for hazardous materials, flammable liquids, or gases.
Refunds
Refunds will be processed once an order is cancelled before installation or if a special order cancellation is subject to equipment or return freight charges. Deposits are non-refundable after installation.
Contact Information
If you have any questions or concerns about this refund policy, please call (416) 556-8368 and speak to our advisors.